The Banana Republic Customer Experience Survey, found at survey.medallia.com/br-feedback, is an online survey designed by Banana Republic to help measure their customer’s satisfaction on services and specific products that are offered through the company. The company needs this information about customer service and other areas of the store to improve. They are interested in learning what works, what needs changed, and other information so they can keep up with customer demands. Complete this survey online when you have time to do so.
If you participate in the survey, you can leave important feedback for the company about your experiences at the store. They will use this feedback to improve all areas to give you a better shopping experience. As a reward for taking the survey, a code will be shown for 20 percent off one item in any Banana Republic store.
About Banana Republic
Banana Republic is a popular United States based clothing and accessories retailer, owned by retail giant Gap, Inc. Banana republic was founded in Northern California back in 1978 by husband and wife team Patricia and Mel Ziegler. The company originally featured a safari theme, however when Gap, Inc. purchased BR in 1983, the image was completely overhauled. Safari themes quickly gave way to a more upscale image.
Banana Republic currently owns and operates more than 600 stores in the United States and internationally. In late 2016 the company announced that American socialite Olivia Palermo would serve as the brand’s first women’s global style ambassador.
How to Take the Banana Republic Customer Experience Survey
- Have access to a computer and Internet access.
- Be able to read English or Spanish.
- Have your recent Banana Republic receipt that contains an invitation for the survey.
- Go to survey.medallia.com/br-feedback.
- Scroll down the page and select your language. Then click the “Take the Survey” button when ready.
- Give demographic information, such as age and gender.
- From your receipt, you will enter the store number. An example is shown above to help you.
You will be asked questions about your most recent experience. Answer as thoroughly as possible and be honest. Some questions may be presented as a multiple choice where you select one or more answers. Others will have text boxes available for you to type in your answer. Follow directions.
- When you have answered all the questions, you will be shown a special code. Make note of this code and present it when you next visit a Banana Republic store to redeem.
- Banana Republic Official Website: http://www.bananarepublic.com/